Refund policy

RETURN AND REFUND POLICY — 27th

Resi

You have 30 days from receipt of order to request a return.

To be eligible, the item must:

  • be in the same conditions where it was received

  • not having been worn or used

  • have all original tags

  • to be returned in the original packaging

  • be accompanied by receipt or proof of purchase

To initiate a return, please contact us at info@27thofficial.com.
Once your request is approved, you will receive return shipping instructions.

Items shipped without a prior approved return request will not be accepted.

 

 

Damage the problem

We encourage you to inspect your order upon delivery.
If the article is found defective, damaged or if you received the wrong product, contact us immediately at info@27thofficial.com.

We will evaluate the problem and provide an appropriate solution.

 

 

Non-returnable items

We do not accept returns for:

  • Articles on promotion

  • gift vouchers

  • products customized or tailor-made

  • perishable goods

  • personal care products

  • hazardous materials, flammable liquids or gases

If you have any questions about a specific item, please contact us before purchasing.

 

 

Substitutions

We do not make direct exchanges.
The quickest way to receive another item is to return the one purchased and, once the return is approved, proceed with a new order.

 

 

Right of withdrawal — European Union

If the order is shipped within the European Union, you have the right to cancel or return your purchase within 14 days, without the obligation to provide a reason.

The item must meet the same return conditions indicated above.

 

 

Refunds

Once your return is received and inspected, we will inform you of the outcome within 3-5 business days.
If successful, the refund will be issued within 10 working days via the original payment method.

Crediting times may vary depending on the bank or card network.

After 15 working days If you have not received a refund since approval, please contact us at info@27thofficial.com.

 

 

Final note

27th handles every return with care and precision, respecting the customer and the value of each item.